Frequently Asked Questions

In the case of wet weather on your wedding day and given that we have enough notice prior to your wedding, we are happy to set up all your hired items inside your wet weather location.  If there are any items that you no longer require, you are more than welcome to substitute these items for other items in our hire range, subject to availability (and notice of at least one business day, as we will need to load the substitute items into the van the day before your wedding).  Please note, we do not offer refunds in the instance of inclement weather.

Alternatively, if your outdoor venue permits, you can hire our pop-up marquees. Please contact us for more information regarding our pop-up marquees.

Please note: whilst marquees are helpful in light to medium rain, we highly recommend an additional indoor option to avoid disappointment on your wedding day if the weather is severe.

Please view our terms and conditions of hire page.

Prices listed are for one hire term between 1-4 days. Please contact us to discuss an extension of hire, if required.

We do not charge a bond, however, for DIY hires or partial DIY hires, you will be required to leave a credit card number on file and sign a collection form. The credit card will not be charged unless a breach of our Terms and Conditions occurs.

Our wedding packages have been designed based on the more commonly chosen items and are intended to not only make your choice easy, but to also be cost effective. You are, however, most welcome to select individual items rather than a wedding package.

The packages are flexible, enabling you to pick and choose according to your preferred colour scheme, theme and the number of guests you would like to seat. In addition, you are most welcome to add other items or swap certain items. These packages are designed with your chosen venue in mind to best cater for each individual surrounding.

Absolutely! You are more than welcome to add any items to your package, based on their availability. Please send us an enquiry for the additional items and we will get back to you with the item/s availability and any additional labour fees associated with the hire.

You are more than welcome to customise our packages. If there is an item within a Garden Package that you do not require, let us know and we can suggest a substitute for you. Please note, this is subject to availability at the time of enquiry.

You are more than welcome to remove items from your booking prior to 14 days before your wedding, event or collection. Please note that full balance payment is required by 14 days of your wedding, event or collection. Once you are within 14 days, items cannot be removed from your booking.

We recommend booking our hire items at your earliest convenience to avoid missing out. You are able to add items, pending their availability, at any time prior to your wedding or event.

In terms of our process, we will send you a quote based on your requirements and requests. Once you have approved the quote, we require you to complete a form in order for us to put together a formal invoice. A 30% (for hire services) and/or 50% (for planning & coordination services) non-refundable and non-transferrable booking fee is then required within 3 days of receiving the invoice, with the balance payable 14 days prior to your wedding.

We do not have a minimum spend. Please, however, note that we do have a minimum labour fee.

Absolutely! We also have wine glasses and all-purpose glasses available.

Please have a chat to one our consultants regarding your requirements and a suitable drinks package will be put together for you.

Set up time usually depends on the items you are hiring. We often require a minimum of 45 minutes to set up/bump-in and 30 minutes to take down/bump-out.

Our items are for hire only and the prices listed on our website are for the hire of our items only.  However, we do have a small range of retail items that are for sale. You will find items for purchase located in the ‘Products for sale’ tab.

We can assist with the set-up of your own items if you are also hiring other items within our range. This is usually determined on a case-by-case basis. If you are wanting Weddings of Distinction to set up your own items, we will require additional information to ascertain if we can be of assistance. This is also determined by our availability on the day. Please contact us for more information.

Most outdoor venues require that you obtain a permit in order to secure the date, time and location of your preferred outdoor venue. The permit is usually issued by the City Council or Catering company responsible for the garden. By obtaining a permit, you secure the venue  for a specific time period. Weddings of Distinction is then granted access to deliver, set-up, pack-down and collect your hired items within this permit time. We highly recommend obtaining permit to avoid any disappointment on the day.

The delivery, set-up, pack-down and collection fee is not included in the hire price. In order for us to be able to provide a comprehensive quotation inclusive of this fee, we require additional details such as location, timings, time frame of delivery and collection and the size of your hire.

We charge additional labour fees for additional items as this covers the time required for packing/loading, unloading, setting up, packing down, re-loading and unpacking these items. In some cases, it also covers the additional staff member that we’ll need to allocate to your wedding in order to complete the bump-in and out within your permit timings.

Not all of our hire items are available for DIY hire. If you have a specific item that you are interested in, please send us an email and we can confirm if the item is available for DIY hire.

Yes, another person can collect the items on your behalf. Please note, however, they will need to complete and sign a form upon collection and credit card details will need to be left of file to serve as a security bond.

Yes, a courier can collect the items on your behalf. Please note, however, you (the hirer) will be required to complete and sign a form prior to the collection of the items and your credit card details will need to be left of file to serve as a security bond.

Yes! Our showroom is located at 1 Chandos Street, Cheltenham 3192.

We have a working showroom, meaning items are moving in and out between the showroom and warehouse constantly. To keep it safe and productive, we prefer that you make an appointment so that we can ensure that the items you want to see are available for viewing.

Weddings of Distinction is not a venue. We specialise in event hire, styling and design, planning and coordination. We have a large range of furniture and décor items that can be found on our online look book. For any venue related questions, we suggest contacting your venue directly. For our list of recommended venues, please see our ‘Recommended venues’ tab.

The only item we offer a hold on are our pop-up marquees (please see more information in the question below). For all other items, we do not offer holds to ensure fairness to all clients.  Please be aware that the hire items are only secured to your booking once your booking fee has been paid by you and received by us.   

If you are interested in the marquee option but don’t want to commit to them at this point in time, we offer a $75 non-refundable marquee security fee (per marquee) which will ensure that the number of marquees you need are held under your name.  This way, if you decide to go ahead with them, the $75 per marquee is applied to the hire and you will only have to pay the balance of $185 per marquee. If you choose not to use the marquees, the $75 per marquee is forfeited.

Please note, if marquees are to be erected on the day, the balance of each marquee and an additional delivery, set-up, pack-down and collection service fee will need to be paid prior to your wedding day.  This fee covers the additional staff that we will require to ensure that everything is set-up and packed-down within your permit timeframe.  Please also note, we require a minimum of 1 business days’ notice if you decide to go ahead with the marquee(s).

Yes! We offer both Planning and Coordination services.

Planning is a comprehensive service that supports you throughout the entire wedding journey. From the early stages of budgeting, venue sourcing and supplier recommendations and bookings, through to styling, creation of detailed run sheets, overall logistics and event management on the day.

Coordination focuses on managing the logistics and execution of plans on the day of the wedding itself. If we have been engaged for coordination services only, the coordinator typically comes on board closer to the wedding date to finalise timelines, confirm all details with suppliers, manage the logistics on the day with suppliers and ensure the ceremony and/or reception run smoothly so that you can relax and enjoy your special day.

A venue coordinator works for the venue and is responsible for managing all venue related operations. This can include overseeing venue staff, coordination of catering and service timing, managing access to the space and ensuring the venue itself runs according to schedule.

At Weddings of Distinction, our wedding coordinator works directly with the couple getting married and oversees the overall wedding day logistics across all suppliers and elements of the event. She will create a detailed run sheet for your ceremony and/or reception, communicate with all vendors, coordinate the styling and set-up, handle unexpected issues and ensure the entire day runs seamlessly from start to finish.

No – we do not charge a separate styling fee. When you hire items from our range, our team will deliver, set up and style the items as per any instruction, as part of our service. We also return after the wedding to pack down and collect all the items.

As every wedding is unique, we do not offer packages for reception décor. All our centrepiece options and décor items are available to view on our website, with their respective pricing noted. Please note, however, these prices do not include our delivery, set-up, pack-down and collection fees.  Please let us know which items and quantities of same are of interest, and we’ll be more than happy to provide you with a comprehensive quotation.

We have a large range of ready-made silk floral arch arrangements available for hire. At this stage, we do not offer custom arrangements.

We do not specialise in fresh florals. If your preference is to have fresh floral arrangements, we would recommend touching base with your preferred florist for this service.

As we are a Victorian based hire company, we do not travel interstate or offer our items for hire outside of Victoria.